Headquarters is based in Knoxville, Tennessee.

Our factory is located in Los Angeles, California.

No. We only sell apparel online.

Click on the "account icon" from the header (on desktop) or from the main menu (on mobile), and follow the steps there.

No. With us, you can place orders as a guest. However, we encourage you to create an account to gain access and review your orders list, tracking, returns, exchanges, wishlists, and rewards.

No. We only ship within the United States.

We have future plans to extend our shipping internationally, so stay tuned by signing up to our awesome newsletter.

We do ship to those addresses, including the US territories:

American Samoa, Guam, Northern Mariana Islands, Puerto Rico, US Virgin Islands, Federated States of Micronesia, and Marshall Island.

The shipping cost is $5.00 flat.

We are currently running a promotion to waive shipping costs on orders over $50.00 of value.

Orders will process within 1-2 business days from Monday to Friday only. Processing includes payment and order confirmation and packing for shipping via USPS or UPS. Orders received over the weekend or on holidays will be processed on the next business day.

Orders usually take 5-7 business days to arrive.

Delivery details will be provided in your confirmation email.

We ship our items using USPS. You’ll be asked to select a delivery method during checkout.

Yes. You can return your items within 30 days of placing the order.

For more detailed information, please read our returns policy.

Not at the moment.

An email will be sent to you once your order has shipped with tracking information. You can also login to your account and check your tracking info.

You can modify or cancel your order within one business day and if your order has not shipped out from our warehouse. Please notify us immediately by emailing us at support@chanelia.com.

a. Your billing address does not match the shipping address. Documents requested to verify the order's validity, or the owner of the card used to make the payment was not received.

b. Incomplete and invalid shipping information.

c. All items in your order are no longer available. 

If some items in your order are out of stock or unavailable, we will try to contact you via email and have you replace the item before we complete the order and ship it. Please allow an additional two business days for processing. If we do not hear from you within 1 or 2 days, then we will ship the order as is and refund your original form of payment for the items that were not shipped.

Some orders with different billing and shipping information may take an additional three business days to process. Besides, the customer will be contacted via email and may be asked to submit a most recent photo ID with a copy of a bill for verification. 

In some cases, with particular credit card transactions, to prevent fraudulent chargebacks, we are obligated to ask for additional documents to confirm the transaction is valid and authorized.

We support most payment methods (PayPal, Amazon, Apple, Google, Visa...).

The usual decline reasons are:

a. There are not enough funds to pay for the order.

b. The billing address for the credit/debit card does not match the one you have in the order.

c. The CVV code or credit card expiration date you put in is incorrect.

We created our rewards program to reward our loyal customers and help them save money through their shopping journey.

You can start earning points by completing simple tasks, and then you will be able to use your points to redeem coupon codes and other gifts.

You will automatically join the program once you open an account with us.

If you already have an account, you can view your dashboard using this link.

If you are new, you can register an account for free using this link.

You will earn a signup bonus once you create an account with us. You will have a panel that shows simple tasks that you can follow to earn points.

Once you have enough points, you can use them to redeem rewards, as shown in your panel.

Click on the reward of your liking and redeem it. If your reward was a coupon code, you can then copy it or choose to apply it automatically at checkout.

Once you redeem a reward, you are unable to undo this action. We advise you to choose your reward wisely next time.

Each reward has its rules. In the panel, you can see a specific tab for rules. Review it before redeeming your reward.

Yes. Users will lose their points if they have been inactive for six months or more.

To stop receiving points emails, you can opt-out using one of the following methods:

a. Click the unsubscribe link on the email that you received.

b. Contact us. We will opt you out from our end.

Email support

Text us

+1 (865) 438-4384