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Política de suscripciones

At CHANELIA, we understand that situations may arise where you may wish to cancel or change your purchase. Our cancellation policy applies to items that are offered to you as a subscription, a pre-order or try before you buy.


  • Our subscriptions are based on the duration and frequency that you select, and you'll receive repeat deliveries.
  • Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
  • Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
  • If you want to cancel or change your subscription, you can do it at any time by accessing your order confirmation email and managing your subscription from there.
  • Please refer to our returns policy for more details on returns and refunds.


  • When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory.
  • We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
  • You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund.
  • Please refer to our returns policy for more details on returns and refunds.

Try before you buy

  • When you purchase a try before you buy item, we authorize your payment method before fulfilling the order.
  • You will have a certain amount of time to decide if you want to keep the item.
  • Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.

Please note that all cancellations or changes are subject to the terms and conditions of our returns policy. If you have any questions or concerns, please contact our customer service team for assistance.