Frequently Asked Questions

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General

General

At CHANELIA, we offer the latest fashion trends in women's apparel at incredible prices. Our selection includes high-quality, affordable clothes and accessories. Plus, we offer free shipping on all orders over $75 and make returns easy within 7 days of delivery. Join the growing number of customers making us their go-to destination for stylish and affordable online shopping.

Glad you asked. CHANELIA is pronounced as "sha/nel/ee-ah".

And now you know, so you can impress all your friends with your phonetic skills.

Our primary warehouse is located in City of Industry, California, and we also have additional warehouses throughout the United States.

We are currently an online-only store and do not have a physical location at this time. We apologize for any inconvenience this may cause. We look forward to serving you online and hope to have a brick and mortar location in the future. Thank you for your understanding!

Account

Account

Benefits of creating an account with us:

  • Submit orders easily
  • Save your information for easy management
  • Track your order status
  • Return items
  • Save items to your wishlist
  • Earn loyalty points for future purchases
  • Collaborate with us to create passive income streams

Signing up for an account with us gives you access to these convenient features and more. Don't miss out – create your account today!

While it is possible to place an order as a guest without creating an account, we recommend that you consider creating an account for added convenience. By creating an account, you'll be able to:

  • View your order history
  • Track your orders
  • Save items to your shopping bag and wishlist
  • Save your payment details for future purchases.
  • Earn points and be able to redeem rewards on every online order.

Setting up an account is quick and easy – just visit the "My Account" section and follow the on-screen instructions.

To create an account, click on the account icon in the header and follow the instructions provided.

Or, if you prefer, you can follow this link to access the account creation form.

Click on the account icon in the header and follow the instruction there.

Alternatively, you can follow this link.

Orders

Orders

Placing an order is easy – simply add some items to your shopping bag and proceed to checkout. Follow the prompts to complete your order, and you'll receive an order confirmation once your order has been placed.

To apply a discount code, you can enter it directly at checkout. Look for the discount code box under the order form and enter your code there to apply the discount to your order.

After you place an order, you should automatically receive an order confirmation email at the address you provided. If you don't receive this email within 24 hours, there may be an issue with your order. Please fill out this form to let us know and we will look into it. If you can't find the email, be sure to check your spam or junk mail folder before contacting us, as it may have been accidentally diverted there.

We apologize for any inconvenience you may be experiencing. It's possible that the system server is currently unresponsive due to maintenance or an unforeseen outage. If you need assistance, please don't hesitate to contact us and we will be happy to re-send your confirmation email or text. Thank you for your patience.

We recommend that you review your cart carefully before placing your order, as it is not possible to modify your order after it has been submitted. If you believe you have made a mistake and need to modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that we are unable to make changes to an order once it has shipped. Thank you for your understanding.

It is generally possible to cancel your order as long as it has not yet shipped. We typically ship orders within 1-2 business days, so it's important to contact us as soon as possible if you need to cancel. To cancel your order, simply reach out to us and we will do our best to cancel it for you, assuming it has not yet shipped. Please keep in mind that once an order has shipped, it is no longer possible to cancel it.

There are two ways you can track your order:

  • We will provide updates at every stage of your order journey, from the moment you place it to its dispatch and delivery. These updates will include a tracking reference that you can use to check the progress of your order online.
  • Alternatively, you can use our order tracking page to check the status of your order.

Please feel free to use either of these methods to stay informed about the progress of your order.

The arrival of your order involves two procedures:

  • Order processing, which includes picking, packing, and quality check, typically takes 1-2 business days.
  • Order delivery, including shipping, delivery, and transit, typically takes 1-3 business days.

We will provide an estimated delivery timeline on your cart and checkout page if available. If your order hasn't been delivered according to the expected timescales, please don't hesitate to contact us and we will check the status of your order for you.

Shipping & Handling

Shipping & Handling

At this time, we are only able to ship to addresses within the United States. However, we do have plans to expand our shipping to international destinations in the future. Please check back with us for updates on when international shipping will become available. Thank you for your interest in our products!

For your convenience, we offer shipping through a variety of carriers including USPS, DHL, and Fedex.

For orders within the United States, we offer a flat rate shipping cost of $6.99. If your order meets or exceeds a value of $75, you'll qualify for free shipping. Happy shopping!

You can expect your order to ship within 1-2 business days. Please note that this shipping time refers to the length of time it takes for your order to leave our warehouse, and does not include transit time to your destination.

Once your order has shipped, you can typically expect it to be delivered within 1-3 business days. If available, an estimated delivery timeline will be provided on your cart and checkout page. Please note that this delivery time refers to the transit time it takes for the shipping courier to deliver your order, and does not include any processing time at our warehouse.

Returns & refunds

Returns & refunds

If you need to return or exchange an item, you can do so within 7 days of receiving it as long as it meets the eligibility requirements for a return. In order to be eligible, the item must be undamaged, unused, and contained in its original packaging with all tags and labels attached. For more information on our returns policy, please refer to our policy page. If you have any doubts about clothing sizes, we recommend reaching out to our experts for assistance. We are here to help you find the perfect fit.

In order to be eligible for a return, the item must meet the following criteria:

  • Not a final sale item
  • Not an exclusive item
  • Returned within 7 days of delivery
  • You are located within the 48 contiguous states
  • All tags and labels are present and placed inside the package

Please be sure to review these requirements before initiating a return. Thank you for your understanding.

You can do so by completing this form.

The time it takes for your return to reach us will depend on the carrier or shipping method you choose. Once we receive your return, we will notify you by email. Our goal is to process refunds within three days of receiving the item back in our warehouse. However, it may take additional time for your bank or credit card provider to process the refund and apply it to your account or card. Thank you for your patience.

We send return notes by email to make the process as easy as possible for you. If you can't find the email with your return note, you can request a new one by contacting us. Simply let us know that you need a new return note and we will be happy to resend it to you via email. Thank you for your understanding.

If your order arrives damaged or faulty, please take photos of the affected product and contact our customer service team with the details. We will respond to your inquiry within 48 hours. If you are not satisfied with the product for any reason, you may return it as long as it is in "as new" condition, including its original packaging with all labels attached. Please refer to our returns policy for more information.

Loyalty Rewards Program

Loyalty Rewards Program

We offer a loyalty program as a way to thank our customers who choose to purchase our products on a regular basis. Through the program, you can earn points, redeem rewards, and track your progress in your account's dashboard. We hope you enjoy the benefits of the loyalty program and continue to shop with us in the future.

Yes! It's completely free to enroll in our loyalty program. Simply create an account on our website and you'll be eligible to earn and redeem points with every purchase you make. We hope you enjoy the benefits of the program and continue to shop with us in the future.

  • For new customers

Create a new account here and you will be automatically enrolled. You can then view your rewards panel here.

  • For existing customers

Being a customer automatically enrolls you in the loyalty program. Login to your account and then you can view your rewards panel here.

As soon as you create an account with us, you will receive a welcome bonus. Then, you can follow the simple steps provided in your panel to earn more.

You can redeem your points from your rewards page once you have logged in.

Your points balance will be visible in your rewards panel.

There are multiple scenarios in which you may not be able to redeem your points for rewards.

  • You don't have sufficient points. You need to earn more points in order to meet each reward's requirement.
  • You are redeeming points on illegible products. Final sale and exclusive items cannot be redeemed by points.
  • Some of the items you have in your cart may have been sold out or removed. Refresh your page to fix this problem.
  • Your account may have gotten blocked. Our systems work around the clock to stop unverified activities, if the problem persists, contact us with any information you have.
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