frequently asked questions

General

Chanelia offers the latest trends in women's apparel at amazing prices. We offer free shipping on all orders above $49 and easy returns within 7 days of delivery. We're fast becoming the go-to destination for high-quality & affordable clothes & accessories online.

Glad you asked. Chanelia is pronounced as "sha/nel/ya".

We have multiple warehouses around the U.S; the main one is in
Sandy, Utah. We have more warehouses outside the U.S as well.

Account

Yes. You can place an order as a guest with no obligation to create an account. However, we recommend that you create an account if you'd like to check your order history and have your shopping bag items, wishlists, and payment details saved for next time. You can also earn points and redeem rewards on every online order. It's quick and easy to create an account. Just visit "My Account" and follow the instructions on-screen.

Click on the account icon in the header and follow the instruction there.

Alternatively, you can follow this link.

Click on the account icon in the header and follow the instruction there.

Alternatively, you can follow this link.

Orders

You can place an order by adding some items to your bag and then proceeding to checkout. Follow the steps there, and you should receive an order confirmation once the order is placed.

You can apply discount codes in two methods:

1. Inside the cart.

2. Directly at checkout. Under the order form, you should see a discount box you can use to fill in your discount code.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch by filling this form in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting if the order confirmation has been accidentally diverted there.

We apologize. The system server may be unresponsive due to maintenance or unforeseen outages. You can contact us and ask us to re-send you the confirmation email/text.

You cannot modify you order. Review your cart carefully before placing your order.

If you believe you made a mistake, contact us and we will edit the order as instructed.

*Note - we cannot modify an order once it ships.

You can cancel your order unless the order has shipped. We usually ship our items within 1-2 business days.

As of now, you have one way to cancel your order, which is to contact us, and we will cancel your order if it hasn't shipped yet.

You can track your order in two ways:

A) We’ll provide updates at every stage of your order, from the moment you place it, through to dispatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

B) Using our order tracking page.

Your order arrival time consists of two procedures:

1. Order process (picking, packing, quality check) = 1-3 business days.

2. Order delivery (shipping, delivery, and transit) = 5-8 business days.

Moreover, estimated order delivery will be provided on your cart and checkout if available.

Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

Returns

You can absolutely return and exchange your item to us within 7 days after receiving it, as long as it’s eligible for a return, undamaged, unused, and contained in its original packaging with all tags and labels attached.

Please read our returns policy for more details.

If you’re unsure about clothing sizes, we recommend contacting us and getting help from our experts.

To be eligible for a return, items must meet all the requirements:

1. Not final sale.

2. Not an exclusive item.

3. Returned within 7 days of delivery.

4. You are located within the 48 contiguous states.

5. All tags and labels are available and placed inside the package.

You can do so by completing this form.

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item in our warehouse. Still, it can take several days for your bank or credit card provider to process the refund into your account or onto your card.

We send return notes by email. If you can locate the email that we sent you, print off a new one. If you can’t find this email, please get in touch and ask for it to be resent to you.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team with the details. We’ll respond within 48 hours. If you don’t like the product for any reason, we’ll gladly accept it back as a return, providing it “as new” condition in its original packaging with all labels attached.

Loyalty

Our loyalty program is a great way to reward customers that choose to purchase our products regularly. You can earn, redeem, and monitor your points in your account's dashboard.

Yes, it is 100% free!

For new customers

Create a new account here and you will be automatically enrolled. You can then view your rewards panel here.

For existing customers

Being a customer automatically enrolls you in the loyalty program. Login to your account and then you can view your rewards panel here.



As soon as you create an account with us, you will receive a welcome bonus. Then, you can follow the simple steps provided in your panel to earn more.

You can redeem your points as long you have sufficient points for your next reward. Navigate to your rewards panel and click on the "redeem points" button and follow the steps there.

Your points balance will be visible in your rewards panel.

There are multiple scenarios in which you may not be able to redeem your points for rewards.

A. You don't have sufficient points. You need to earn more points in order to meet each reward's requirement.

B. You are redeeming points on illegible products. Final sale and exclusive items cannot be redeemed by points.

C. Some of the items you have in your cart may have been sold out or removed. Refresh your page to fix this problem.

DYour account may have gotten blocked. Our systems work around the clock to stop unverified activities, if the problem persists, contact us with any information you have.

Shipping

We ship internationally except for India at the moment (due to COVID outbreak).

*Note: Currently, USA based items do not ship internationally.

We use USPS, DHL, and Fedex to ship your orders.

The shipping cost is a $4.99 flat rate. Free shipping can be unlocked on orders of $49 value or more.

Your order ships in 1-3 business days.

*Note - shipping time is the time your order takes to leave our warehouse.

Typically, your order will be delivered within 5-8 business days.

Moreover, estimated order delivery will be provided on your cart and checkout if available.

*Note - transit time is the time the shipping courier takes to deliver your order.

Billing

Affirm, Afterpay (coming soon), Amazon, American Express, Apple Pay, Facebook Pay, Diners Club, Discover, Elo, Four, Google Pay, ICB, Klarna, Mastercard, QuadPay, PayPal, Sezzle, Shop Pay, Venmo, Visa.

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